|
At TriCounty Metals, we take pride in delivering not just quality metal roofing products, but a quality experience from order to installation. A key part of that experience is ensuring your delivery is placed safely, professionally, and with full respect for your property. This policy outlines how our professional drivers assess and determine the safest delivery placement for every metal roof package. |
Our Driver's Role & Authority
- Our drivers are trained professionals with extensive experience handling large, heavy metal roofing packages and operating specialized delivery vehicles.
- Upon arrival, your driver will conduct a thorough on-site assessment of the proposed delivery location before any unloading begins.
- This assessment is the driver's professional responsibility — and their final determination on placement is made to protect your property, our equipment, and the integrity of your roofing package.
- Our drivers are empowered — and expected — to decline a requested placement location if, in their professional judgment, it poses a risk of damage.
- This authority is non-negotiable. It exists for your protection as much as ours.
Why Placement Matters
Metal roofing packages are heavy, long, and require stable, clear ground conditions for safe delivery.
- Delivery vehicles are large and exert significant weight on driveways, lawns, landscaping, and soft ground.
- An unsafe placement — even if convenient — can result in:
- Damage to driveways, pavers, or hardscaping
- Damage to lawns, landscaping, or irrigation systems
- Damage to the roofing package itself
- Damage to our delivery vehicle
- We believe no convenience is worth damage to your property. A damaged driveway or crushed landscaping does not serve anyone — not the homeowner, not the contractor, and not us.
What Drivers Assess On-Site
|
✓ Pre-Placement Assessment Checklist Our drivers evaluate each of the following before confirming a placement location: • Ground condition and stability (soft soil, wet ground, gravel, pavers, concrete) • Driveway grade, slope, and surface integrity • Overhead clearance (trees, power lines, roof overhangs) • Access width and turning radius for the delivery vehicle • Proximity to structures, vehicles, and landscaping • Safe working space for unloading equipment |
When a Location is Deemed Unsafe
- If the driver determines that the requested location is unsafe, they will clearly communicate their concern to you or your contractor on-site.
- The driver will then propose one or more alternative placement locations that are safe for your property, the roofing package, and our vehicle.
- We ask for your cooperation and flexibility in these situations — our driver's goal is always to get your materials as close to where you need them as safely as possible.
- In rare cases where no safe placement can be agreed upon, our team will work with you to schedule a revised delivery plan.
A Note to Our Contractor Partners
|
We deeply value our contractor relationships and understand that job site logistics matter. We know that getting materials as close to the work area as possible saves time and labor. However, we ask our contractor partners to understand that pressuring our drivers to take risks — even with the best intentions — puts homeowner property at risk, damages our professional relationship with the homeowner, and ultimately reflects on everyone involved in the project. Our drivers are instructed not to compromise their professional judgment under pressure. We ask for your support in upholding this standard. A smooth, damage-free delivery is the best start to every successful roofing project. |
Our Commitment to You
- We are committed to making every delivery as convenient and efficient as possible within the bounds of safety.
- Our drivers will always communicate clearly, respectfully, and professionally.
- If you have concerns about a delivery placement decision, please contact our office directly at 877-766-3309 — we are happy to discuss and find solutions together.
- Thank you for trusting TriCounty Metals with your roofing project. We are honored to be part of it.
Delivery Text Notifications
And at Tri County Metals it gets even better! We can notify you via text message about your delivery status. We make managing your delivery easy with Delivery Text Notifications. Ask for details about this free, value-added service when you place your next order.
Best in the Business
Our excellent delivery services with lightning-fast turn around is just one more way Tri County Metals is brining you innovation, and making Tri County Metals a pleasure to do business with.
To help make your delivery as smooth as possible, please review this delivery Q&A section. If you have any questions about delivery of your order, please be sure to address them with your salesperson when placing your order:
Delivery Q&A
What can I do to help make the delivery smooth and easy?
If you answer a few questions that only you will know the answer to, and share them with your salesperson when your order is placed, a successful delivery is sure to follow. First, knowing the that our delivery vehicles are long, either a 5th Wheel style truck pulling a 30 foot trailer, or a full Tractor Trailer, and asking yourself if it is reasonable for a vehicle of that length to access your drop point. If not, what alternative options for a drop location in working with the contractor may exist? Next, are there any vehicles or other trailers in the way of where your order needs to be dropped? If so, can you arrange to have them moved prior to our driver arriving? Use of our Delivery Text Notifications will help you know when to coordinate this. Do you have long panels associated with your order? If so, can your job site accommodate them – and/or what can be done in working with the homeowner / contractor to work around potential issues related to long length panels being delivered?
Can your boom or moffit place the order on my roof?
Unfortunately, no. We will need to drop your order on an appropriate ground space.
My home is in a Cul De Sac, can you just drop it on the pavement?
While it is possible to drop an order on the pavement, we want to be sure that you have permission to do so, and more than likely, you will want to coordinate with your installer to have our delivery moved quickly from where our boom has access to drop the order, to within the actual property boundary. Especially if your home is in a HOA, you will want to verify that this may be an option and if so, be sure to communicate that when the order is placed and the delivery notes are created. Please note that we cannot place orders on sidewalks or other public walkways.
What vehicle will you use to deliver my order?
The question only you can answer as this question is considered is – can our delivery vehicle make it through your neighborhood and/or down your driveway to offload. We have three general delivery vehicles that make deliveries. The 5th Wheel / Trailer delivery vehicle is the most numerous in our fleet, but it does have a length and weight limitation. The Tractor Trailer / Moffit delivery vehicle is a bit more versatile with the use of the moffit as far as where it can drop the order, and can deliver lengths up to 45;, however, given the overall length of that particular vehicle, special consideration should be given as to if that vehicle can make it through the neighborhood and / or not obstruct the roadway at the drop location, etc. Lastly, we do have an Express Van that is used for same-day, urgent deliveries, however these materials have to be hand offloaded and this service is generally an emergency-type scenario for delivering trim and accessories needed to complete an order or project.
Is it possible to have my standing seam project roll formed on-site?
In many cases, yes, depending on scheduling and the specifics of your project, we do have within our fleet skilled driver/operators and machinery to roll form standing seam projects on site. This is helpful for any project with longer length panels needed. Please consult your Customer Service Representative, Contractor, or Business Development Manager for the availability and scheduling of on-site roll forming for your project. .
Are there limitations to deliver via Tractor Trailer?
There are several aspects to consider on this topic. Tractor Trailers can be 70 feet in full length. With that in mind, only you as the homeowner / contractor familiar with the delivery area will know if a vehicle of that length will be able to maneuver down secondary roads and driveways to a suitable drop location.
Are there limitations as to where you can drop my order?
There are several topics to consider when looking at the drop location. Our typical delivery vehicle is a 5th-wheel / trailer outfitted with a “knuckle” boom to offload the bundles. There is a reach limitation for this boom. If you need materials dropped more than 15 feet from the drive or roadway where our truck can drive, you may want to have a more detailed conversation with your salesperson to explore other options. Also, please note that we cannot drop your order on public sidewalks or walkways.
What if my order has long panels?
The good news is we can ship panels up to 45 feet in length. The most critical aspect to consider is can your jobsite accommodate a delivery with panels of this length. If not, on-site roll forming may be an option depending on the panel profile selected. For many coastal homes, lot sizes are quite small, and on-site roll forming may be the only option.